Our commitments

The EquipHotel Team is right by your side during the run-up to the show and on site. Planning your event well will improve your chances of success and we are here to help you do just that. Got a question? Need advice? A contact? EquipHotel’s Customer Service department is available around the clock to provide everything you need.

To help you plan

BEFORE

A phone hotline available in the six months running up to the event 
Webinars to help exhibitors plan and prepare 
Schedule of actions to carry out in the run up to the show 
"Exhibitor Passport": useful information and handy addresses 
An exhibitor and invoicing area available 24/7 (four months before the show)

To be always available

DURING THE SHOW

Concierge service available from the Organiser office 
Special international exhibitor service with a dedicated desk and bilingual staff 
Special premium service, including fast-track queuing and on-stand supervision 
Incident tracking service at the Organiser office 
On-site, all requests are guaranteed to be dealt with within two hours

To have a positive experience

DURING THE SHOW

Complimentary coffee served at the Organiser office during stand build and setup